Cancellation & refunds
Effective November 9, 2026
Basic is free. Pro is $149.99 per month and Premium is $199.99 per month, in USD. Paid memberships renew automatically each month until canceled. Any applicable tax and any promotional price or expiration will be shown at checkout. No DigConnect award fee is charged.
Cancel online
Sign in, open My workspace, choose Manage billing, and cancel your subscription in the secure billing portal. Cancel before your next renewal to stop the next charge. Normal cancellation keeps paid access through the end of the period you already paid for; your account then returns to Basic. Cancellation does not create a refund for the current paid period or unused days.
Refund requests
Refunds are not automatic. Every discretionary refund must be individually approved by DigConnect owner Robert McLaughlin. To request review, call (405) 822-5333 and provide your account email, payment date and reason. Never provide a password or full card number.
If a membership payment is refunded, including a partial refund, access from that subscription ends immediately and its future renewals stop. The account returns to Basic unless a separate valid paid membership applies. Asking for a refund alone does not cancel a subscription; use Manage billing to stop renewals.
This policy does not limit refunds or other remedies required by applicable law, including for unauthorized charges. Contact us promptly about a billing error. Stripe and your bank control when an approved refund appears on your statement.
Terms of service
Effective November 9, 2026
DigConnect is an online opportunity-discovery and communication service for contractors and project owners. These terms cover your use of DigConnect. You must be at least 18 and authorized to act for any business you represent. Keep your account information accurate and protect your sign-in credentials.
What membership provides
Basic offers limited opportunity previews, free project and crew posting, and free replies to inquiries. Pro provides full project details, original source links, new project quotes and saved searches. Premium includes Pro and can start private conversations with crews and subcontractors. Features and availability are described on the membership page. Automated opportunity email alerts, enhanced matching and featured profiles are not currently active.
Paid plans renew monthly. The cancellation and refund policy explains how to cancel, when access ends, and how refunds are reviewed. A membership buys access to DigConnect features; it does not buy a contract, award, exclusive lead, guaranteed workload or guaranteed income.
Check the original bid
Listings summarize third-party opportunities and can change, close or be withdrawn. Check the issuing source, complete plans, all addenda, actual receipt deadlines, licenses, insurance, bonds, planholder requirements and mandatory meetings before bidding. Where same-day times conflict, a listing may display the earlier time conservatively and disclose the conflict. Source requirements control. An available-crew advertisement does not guarantee that a crew or contract remains available.
DigConnect is not the awarding agency, general contractor, employer or party to agreements between users. Users independently verify counterparties, negotiate scope and payment, and meet their licensing, safety, permitting and legal obligations. External planrooms may charge their own fees.
Your posts and communications
Post only accurate content you have permission to share. You keep ownership of your content and allow DigConnect to store, display and transmit it as needed to operate the service. Do not post credentials, sensitive personal information, unlawful content, impersonation, spam or misleading work offers. Keep private contact details out of public listing fields and use the in-app conversation tools. You are responsible for your quotes and commitments.
We may remove misleading or unlawful content and restrict accounts that abuse the service or compromise security. A fraud or payment dispute can affect access while reviewed. Contact support about an account or billing concern. Service and source availability are not guaranteed; outages and errors can occur. Nothing in these terms excludes rights or liability that applicable law does not allow to be excluded.
Changes and contact
We will post updated terms with an effective date and provide notice of material changes where required. Future membership pricing changes will be disclosed before they apply. For questions, corrections or account assistance, call (405) 822-5333. See our privacy policy for data handling.
Privacy policy
Effective November 9, 2026
This policy describes information DigConnect handles to provide its contractor opportunity platform.
Information we handle
We receive account email and authentication information; profile and business information you provide; project and crew listings; quotes and messages; saved projects and searches; and subscription, payment-status and support records. Our hosting and service providers may process technical records such as IP address, browser/device information, request times and security/error logs. Stripe processes payment details; do not send card details or passwords in posts, messages or support requests.
How information is used
We use information to sign you in, display your posts, deliver messages and quotes, save preferences, manage membership and billing, respond to support requests, prevent abuse and maintain the service. Account confirmation and billing messages are part of operating the service. Automated opportunity email alerts are not currently active.
Who can see it
Public project and crew information is displayed according to membership access rules and may be viewed or copied by others. Your quotes and in-app conversations are intended for the participating accounts; authorized administrators and service providers may access records when needed for support, security or operation. Never put confidential or sensitive information in public fields.
We use providers including Netlify for hosting, Supabase for database/authentication and Stripe for payments, with email-delivery services supporting account messages. They process information needed to provide those services under their own applicable terms and privacy policies. We may disclose information when required by law, to address fraud/security issues, or as part of a business transfer subject to appropriate notice and protections. DigConnect does not sell personal information or share it for cross-context behavioral advertising.
Browser storage
The website uses browser storage for sign-in sessions and preferences; some device-saved searches or bookmarks may remain from earlier use. Saved account searches are stored with your account. Sign out on shared devices. Clearing browser data can remove local preferences and sign you out; it does not cancel a paid membership or delete server records.
Retention, security and your choices
We keep information as needed to operate accounts, honor commitments, resolve disputes and meet legal/accounting requirements. Some billing, security and backup records may be retained after account closure. We use access controls and service-provider protections, but no online system is risk-free.
You can update available profile and listing information in your account and manage subscriptions through My workspace → Manage billing. For access, correction, deletion or another privacy request, call (405) 822-5333. We may verify your identity using the account contact information before acting. Rights and exceptions vary by location. Deleting an account and canceling a subscription are separate requests; cancel renewals through Manage billing.
DigConnect is intended for adults using the service for business. We do not knowingly solicit children's information. Service providers may process data in the United States or other locations where they operate. We will post policy updates with a revised effective date and provide additional notice where required.
Contact DigConnect
Effective November 9, 2026
For account help, listing corrections, billing questions, refund review or privacy requests, call (405) 822-5333.
For billing questions, have your account email and payment date ready. Do not share your password or full payment-card number. For a listing correction, provide its title or source link.
You can cancel online without contacting support: sign in and open My workspace → Manage billing. Paid access continues through the paid period after normal cancellation. See Cancellation & refunds for details.